Nineteen allegations. One coherent investigation.

Challenge:

A provincial utility Crown corporation (3,000+ employees, unionized) received a respectful workplace complaint involving 19 distinct allegations against a supervisor. The volume and complexity required an external investigator to ensure independence and structure. A key technical risk was applying the correct policy version, as some allegations occurred under an older harassment policy. There was also risk of scope creep as additional “new” allegations emerged. 

Intervention:

DCSM developed a detailed Statement of Work, conducted interviews with parties and witnesses (including a redirect interview), and used a trauma-informed, “warmly neutral” approach. Investigators accessed archived policies to match each allegation to the correct policy framework and produced a comprehensive report with evidence summaries, findings of fact, and policy-based analysis.

Impact:

The client received a structured, defensible report capable of withstanding scrutiny, with added process learnings on upfront controls to prevent scope expansion and unnecessary rework in complex, multi-allegation files.